Shipment Information
We put a lot of focus on making sure your items are delivered as quickly as possible. Delivery times vary depending on the delivery address selected, the availability of your items and the time of day you place your order.
The delivery time of an order is divided into two parts:
- Processing time: 1-5 business days
- Shipping time: 7-20 business days
The delivery times above are estimates only. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs clearance, public holidays, and other circumstances beyond our control.
Order Confirmation
Most orders are processed within 1–5 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During major promotional events, holidays, or periods of high order volume, processing times may be longer than usual. If there is a significant processing delay, we will notify you by email.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Processing
Once your order is confirmed, we will prepare your items for shipment. Items marked "Ships within 24 hours" are in-stock items that will ship the next business day. Other items may take 1-5 business days to process. While we work hard to ensure your order is ready for shipment as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipment
You can enjoy free shipping on orders over $75. When available, you can opt for express shipping for an additional fee. Please note that if you select Express Shipping for your order, a mailing address and contact number are required as delivery cannot be made to P.O. Box addresses.
Delivery times vary depending on your shipping destination.
Please note: Products marked 【Pre-Sale】at the end of the title will be dispatched in approximately 15 working days.
SHIPPING TO THE UNITED STATES
|
Country & Regions |
Shipping Method |
Order Price |
Shipping Costs |
Shipping Time |
|
Free Worldwide Shipping |
Standard Shipping |
US$0-US$74.99 |
US$6.99 |
8-15 Business Days |
|
Free Worldwide Shipping |
Standard Shipping |
US$75 and up |
Free Shipping |
8-15 Business Days |
|
Free Worldwide Shipping |
Express Shipping |
US$0-US$248.99 |
US$25 |
3-8 Business Days |
|
Free Worldwide Shipping |
Express Shipping |
US$249 and up |
Free Shipping |
3-8 Business Days |
SHIPPING TO OTHER COUNTRIES & REGIONS
|
Country & Regions |
Shipping Method |
Order Price |
Shipping Costs |
Shipping Time |
|
Worldwide |
Standard Shipping |
US$0-US$74.99 |
US$6.99 |
10-25 Business Days |
|
Worldwide |
Standard Shipping |
US$75 and up |
Free Shipping |
10-25 Business Days |
|
Worldwide |
Express Shipping |
US$0-US$248.99 |
US$25 |
7-15 Business Days |
|
Worldwide |
Express Shipping |
US$249 and up |
Free Shipping |
7-15 Business Days |
SHIPPING TO COUNTRIES AND REGIONS NOT AVAILABLE
*Due to high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at this time. I'm sorry for the inconvenience caused.
Countries and Regions (in no particular order):
South Africa, Antarctica, Bouvet Island, Falkland Islands, South Georgia and the South Sandwich Islands, French Southern Territory, China, Qatar, Saudi Arabia, Chile, Peru, Ecuador, Nicaragua.
Duties, Taxes &Amp; Customs Clearance
Depending on the regulations of your destination country or region, your order may be subject to import duties, Value Added Tax (VAT), Goods and Services Tax (GST), sales tax, customs clearance fees, or other applicable local charges.
These charges are determined by the customs and tax regulations of the destination country.
Unless otherwise explicitly stated at checkout:
Product prices and shipping fees do not include import duties, Value Added Tax (VAT), Goods and Services Tax (GST), or customs clearance fees.
Any applicable duties, taxes, and customs clearance fees may be collected separately from the recipient by local customs authorities or the shipping carrier.
Shapshe® does not control or estimate the amount of customs duties or taxes imposed by your country or region.
Unless otherwise stated at checkout, applicable customs-related charges are generally the responsibility of the recipient.
If your destination supports the prepayment of applicable duties and taxes at checkout, the corresponding amount will be displayed before you complete your payment.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email letting you know your items have left our warehouse. Details about the items contained in the shipment, as well as a tracking number, are included in the email.
To track your package, simply click on the link provided. Please note that sometimes it takes 24 hours for the shipping company to update the shipment status and your tracking link may not work immediately. If your order contains multiple items, they may be split into different packages and shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
Delivery Day
On the day your package will be delivered, an SMS notification will be sent to you to let you know that your delivery is on its way to you.
Package Marked As Delivered But Not Received
If your tracking information shows that your package has been delivered but you have not received it, please follow these steps:
1. Check around your delivery address, mailbox, porch, or other possible safe locations.
2. Check with family members, neighbors, your apartment front desk, or security personnel to see if the package was received on your behalf.
3. Contact the shipping carrier directly using your tracking number to verify the delivery status.
4. If you are still unable to locate the package after completing the steps above, please contact us for further assistance at customer@shapshe.com.
Incorrect Shipping Address
Please carefully check your recipient name, shipping address, city, ZIP/postal code, and other relevant information before submitting your order.
If you notice that your shipping address is incorrect or incomplete, please contact us as soon as possible.
Before your order is shipped, we may try to assist you in updating the shipping address, but we cannot guarantee that the change will be successful.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
If a package cannot be delivered or is returned because the shipping address provided by the customer is incorrect or incomplete, any additional shipping costs for reshipment will be the customer's responsibility.
Customs Clearance
International orders may be subject to inspection or temporary holds by customs authorities in the destination country.
Customs clearance times vary by country and region, and this process is beyond Shapshe®'s control.
If customs requires the recipient to provide additional information or pay applicable duties or taxes, the recipient must contact the local customs authorities or shipping carrier directly and complete the required procedures.
Failure to provide the required information or pay applicable customs charges in a timely manner may result in delivery delays or the package being returned.