There are ways to find your order number :
• Check your email inbox or spam for the order confirmation.
• Create a Shapshe account using the email address you provided at purchase. Find your order number under your order history.
• Still can’t find your order number? Let us help - contact us: customer@shapshe.com.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Shapshe.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email customer@shapshe.com with your order number and request.

Rush 3-8 business days / Standard Delivery 8-15 business days
* Please note that shipping times do not include the standard 1-5 business days processing time it takes for the order to ship out.

If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent out, we can change the size, color or your personal information for you.

Once the package has been sent out, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer is responsible for it.

Please check the order information carefully when placing your order to avoid any possible trouble that may arise later.

1. When returning any part of your order, please email to our Customer Service at customer@shapshe.com first, indicating the item(s) you would like to return and the reason.

2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

* Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.