ORDER / PAYMENT:
WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?
We accept PayPal, credit/debit card and Afterpay payments. You can check our Payment Methods page for more information.
IS IT SAFE TO USE MY CREDIT CARD ON THE SITE?
Please don't worry. It is safe to order from our website.
When you shop at Shapshe, your financial information is passed through a secure server using the latest SSL (Secure Socket Layer) encryption technology. Credit card details are not stored in any way on the Shapshe website and are passed directly to our payment gateway for authorization and authentication. Welcome to choose your favorite items on our website.
Have I been charged twice?
Your credit card will only be charged once after your order has shipped.
If you've just placed your order, you'll see an authorization on your bank account. This is standard banking practice when processing credit card transactions to ensure sufficient funds and authenticity of the account. This authorization is deleted (usually within 48 to 72 hours, depending on the bank). If you need help speeding up the process, you can contact your credit card issuing bank.
WHY CAN MY CREDIT CARD BE DEJECTED?
Your credit card may be declined for any of the following reasons:
-The card may have expired. Check if your card is still valid.
-You may have reached your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit.
-You may have entered some information incorrectly. Check that you have filled out all required fields correctly.
-Make sure you are using the latest version of your web browser. Maybe because some types of plug-ins are installed on your browser. Please delete the cookies, restart the browser and try again.
ACTION / DISCOUNTS:
Do you offer special promotions?
There are various discounts, promotions and special offers on our website. The best way to get some of the codes is to check our banners or announcement bars. You can also opt-in to receive our promotional emails. You can find the registration form at the bottom of every page on our website. New customers who sign up will receive a coupon code for 15% off their order and exclusive offers.
HOW DO I USE A COUPON CODE?
Discount codes can be applied at checkout. Add items to your cart and select the "Checkout" option. On the same page where you enter your address information, you will see a field to enter the discount code. Enter the code here and click on the "Apply" button. Your total should adjust to your discount. Some discounts and special offers do not require a code and are applied automatically.
CAN I USE SEVERAL DISCOUNT CODES AT THE SAME TIME?
No. Only one discount offer or promotion can be used per order.
ORDER STATUS:
How do I know my order has been confirmed?
Once you have completed your order, you will receive a "thank you" email to confirm it. It confirms that your order has been successfully submitted.
How can I check the status of my order?
Once the package has been shipped, we will email you a shipping notification. You can track your order using the tracking information provided in the email or by logging into your account at shapshe.com.
If you don't know how to check the status by tracking number, you can visit our help page here. You can also contact us to check the status for you. We're here to help.
I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent yet, we can change the size, color or your personal information for you.
Once the package has been sent, you must contact our customer service. We will then contact the carrier to check if the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be considered a product quality problem and the customer is responsible.
Please review the order information carefully when placing your order to avoid any potential problems later